The aim of the BIALL Supplier of the Year award is to reward outstanding best practice by a supplier or a publisher in the field of legal information. The recipient of the award is decided by aggregating the views of BIALL members responding to an annual survey, which means it tries to represent the views of the membership regarding which companies are providing a high quality service.
In this context, it is always pleasing when representatives of suppliers contact the Supplier Liaison Group asking if they can be included in the survey, as it shows that they want to engage with BIALL and the broader membership and seek feedback on how they are performing. This year’s winner of the award is one of the newer companies, being included in the survey for the first time in 2016. They edged out by a very small margin the suppliers that won the award in 2016 and 2015.
Customers of the award winner describe them as extremely professional, knowledgeable and customer-focussed. They are considered very responsive to customer feedback and suggestions, which is especially positive for a relatively new service, and they are also described as extremely pleasant to deal with.
The winner of the BIALL Supplier of the Year award for 2017 is CRO Info.